Fedcare – Terms and Conditions

Last Updated: 18.06.2025

Welcome to Fedcare. By using our website (www.fedcare.co.za), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site or purchasing any products.

1. General

This website is operated by Fedcare. Throughout the site, the terms “we,” “us,” and “our” refer to Fedcare. By visiting our site and/or purchasing something from us, you agree to be bound by the terms below.

2. Products & Orders

All products are subject to availability.
We reserve the right to discontinue or modify any product at any time without prior notice.
By placing an order, you confirm that all details provided are accurate and you have the legal right to use the chosen payment method.

3. Pricing & Payment

All prices are in South African Rand (ZAR) and include VAT unless otherwise stated.
We reserve the right to change prices at any time.
Payment must be made in full at checkout via the available payment methods.

4. Shipping & Delivery

We aim to dispatch orders within 2–5 business days.
Shipping times may vary depending on location and courier service.
Fedcare is not responsible for delays caused by couriers or external factors.

5. Returns & Exchanges

Items may be returned within 7 days of delivery if unused, in original packaging, and with proof of purchase.
For hygiene reasons, certain products (e.g. urinals, medical bands) are non-returnable unless defective.
Shipping costs for returns are the responsibility of the customer unless the product is faulty.

6. Medical Disclaimer

Fedcare products are not substitutes for medical treatment or professional advice.
Always consult a qualified healthcare provider before using any medical device or accessory, especially if you have a medical condition.

7. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect and use your information.

8. Intellectual Property

All content on this website, including logos, images, text, and product descriptions, is the property of Fedcare and may not be reproduced without written permission.

9. Limitation of Liability

Fedcare shall not be liable for any damages arising from the use or misuse of our products or website.
We make no warranties or representations about the accuracy or completeness of this site’s content.

10. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective once posted on the website.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:
📧 info@fedcare.co.za
📞 +27 73 438 0132

Terms and Conditions