Fedcare Privacy Policy

Last Updated: 18.06.2025

At Fedcare, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase from us.

1. Who We Are

This website is operated by Fedcare, a South African-based provider of medical safety products, mobility aids, and care accessories. Our website address is: www.fedcare.co.za

2. What Information We Collect

We may collect the following types of personal information:

Name and surname
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party platforms)
Order and product preference history
Any information submitted via contact forms or newsletter signups

We do not store any card or banking details directly.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations and shipping updates
Respond to inquiries or customer support requests
Improve our website and customer experience
Send occasional marketing emails (with your consent)

4. Cookies & Tracking

We use cookies to enhance your browsing experience. These include:

Essential cookies (e.g., for cart and checkout)
Analytics cookies (e.g., Google Analytics)
Marketing cookies (if accepted)

You can choose to disable cookies in your browser settings.

5. How We Share Your Information

We do not sell or rent your information.
We may share data with:

Payment gateways (e.g., PayFast)
Courier services for delivery
Web service providers who help maintain our site

All third parties are required to protect your data and comply with relevant privacy laws.

6. Email Marketing

If you sign up for our newsletter, you agree to receive updates and promotional content. You may unsubscribe at any time using the link in any of our emails.

7. Data Security

We take all reasonable steps to protect your personal data using secure servers, SSL encryption, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

You have the right to:

Access your personal information
Request corrections or deletions
Withdraw consent for marketing
Request a copy of the data we hold about you

Please contact us at info@fedcare.co.za to exercise your rights.

9. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

10. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted here with a new “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 info@fedcare.co.za
📞 +27 73 438 0132

Privacy Policy