Fedcare Refund & Return Policy

Last Updated: 18.06.2025

At Fedcare, your satisfaction is important to us. We aim to provide high-quality products that meet your needs and support your well-being. Please read our Refund & Return Policy carefully to understand your rights and responsibilities when purchasing from our store.

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1. Returns Eligibility

We accept returns on eligible products within 7 days of delivery if:

• The item is unused and in original condition

• It is returned in its original packaging

• Proof of purchase is provided

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2. Non-Returnable Items

Due to hygiene and safety regulations, the following items are non-returnable unless defective:

• Medical armbands and ID tags

• Urinal bottles and bedpans

• Mobility and care accessories that have been used

• Any custom-engraved or personalised products

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3. Defective or Damaged Items

If you receive a damaged or defective item:

1. Please contact us within 3 days of delivery.

2. Include photos and a brief description of the issue.

3. We’ll assess the case and offer a replacement, exchange, or refund if appropriate.

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4. Refunds (if applicable)

Once your return is received and inspected:

• We’ll notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

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5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method for safe delivery.

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6. How to Start a Return

To begin the return process, contact us at:

📧 info@fedcare.co.za
📞 +27 73 438 0132

Include your order number, item name, and reason for return.

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7. Exchanges

If you need to exchange a product for a different size or version, please contact us within the 7-day return period. Exchanges are subject to stock availability.

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8. Late or Missing Refunds

If you haven’t received a refund:

• First, check your bank account again.

• Then contact your bank or payment provider—it may take time before your refund is officially posted.

• If you’ve done all of this and still haven’t received your refund, please contact us.

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We appreciate your understanding and support. At Fedcare, we’re committed to quality products and exceptional service.